Privacy Policy

Last Updated: April 2026

1. Information We Collect

When you enter into a service contract with us or contact us directly, we may collect the following categories of information:

• Contact information — name, address, phone number (including mobile/cell), and email address.
• Service records — details of generator installations, preventive maintenance visits, and service calls associated with your account.
• Communication records — inbound and outbound SMS messages and phone calls made through our business communication system.
• Usage data — we do not use website analytics or tracking cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Scheduling and managing your service appointments and maintenance contracts.
• Sending operational SMS notifications (such as technician dispatch alerts) and follow-up communications directly related to your service.
• Maintaining accurate service history and generator records tied to your property.
• Responding to your inquiries and support requests.

3. What We Do Not Do

We are committed to protecting your privacy:

• Your information is not sold, rented, or shared with any third parties.
• Your information is not used for marketing purposes unrelated to your active service relationship with Merry Brothers Electrical Services.
• Your mobile phone number is used solely for operational communications described in Section 2 above.

4. Data Retention

Customer records are retained for the duration of the service relationship and a reasonable period thereafter for business and legal purposes. You may contact us to request correction or deletion of your personal information.

5. SMS Messaging

If you have provided your mobile phone number and consented to receive SMS messages, you may receive operational text messages related to your service account. Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message we send you. To get help, reply HELP. See our Terms & Conditions for full opt-out instructions.

6. Contact

For questions about this Privacy Policy, please contact:

Matt Merry
Merry Brothers Electrical Services
Phone: (484) 792-1417